01What a WhatsApp chatbot can do
- Answer the same questions your team answers every day: prices, sizes, stock, delivery, returns and timings.
- Capture leads: ask for the customer’s name, need and budget, and send them to your inbox, sheet or CRM.
- Book appointments and send reminders, so fewer people forget to turn up.
- Share catalogues, links and order updates.
- Hand the chat to a person, with the details already collected, when a question needs a human.
02Why WhatsApp, and not only your website
Many customers, especially in India, would rather send a WhatsApp message than fill in a form or call. A chatbot there means they get an answer in seconds instead of hours, while they are still interested.
A website chatbot does the same job for people already on your site. Many businesses run both, connected to one place where every lead is recorded.
03What it costs
Setup covers planning the conversations, writing replies in your brand voice, training the bot on your products and FAQs, connecting it to WhatsApp and your tools, and testing it with real questions.
Running costs come from the platform: WhatsApp’s business platform charges for certain kinds of messages, such as marketing messages, billed through the provider. We estimate these for you before you start, so there are no surprises.
ByteShark’s AI chatbot setup starts at $499, and a full lead engine with CRM, booking and follow-ups starts at $1,299. See the automation pricing page.
04How to get started
- List the 20 questions customers ask most, with your best answers.
- Decide what the bot should never handle on its own, such as refunds or complaints.
- Choose where leads should go: email, a Google Sheet or your CRM.
- Start with one clear job, like answering enquiries, then add booking and follow-ups.